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Privacy Policy
NEO English
Last Updated: January 19, 2026
1. Information We Collect and How We Use It
When you purchase coaching, books, or enrol in a workshop, we collect the personal information you voluntarily provide, such as your name, email address, and payment-related information.
We use this information to:
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Deliver purchased services and digital products
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Communicate booking confirmations, workshop details, and important updates
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Respond to enquiries and provide support
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Maintain internal records and improve our services
We do not collect more information than is necessary to provide these services.
2. Consent
By providing personal information to complete a purchase, book coaching, or register for a workshop, you consent to our collection and use of that information for those specific purposes.
If we request personal information for a secondary purpose, such as marketing, we will either ask for your explicit consent or provide you with an opportunity to decline.
3. Withdrawing Consent
If you change your mind after opting in, you may withdraw your consent for us to contact you or for the continued collection, use, or disclosure of your information at any time by contacting:
4. Disclosure
We may disclose your personal information if required by law or if you violate our Terms and Conditions.
5. Service Platforms and Data Storage
We use third-party services to deliver coaching, books, and workshops, including:
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Zoom – for live coaching sessions and workshops
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zCal – for booking and scheduling sessions
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Google Drive – for sharing learning materials and resources
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Website platform – to provide information and access to our services
Your data may be stored through these providers’ servers and systems. Once you leave our website or are redirected to a third-party service, you are no longer governed by this Privacy Policy. We encourage you to review the privacy policies of these providers.
6. Payments
Payments are processed through secure third-party payment providers that comply with industry security standards such as PCI-DSS.
We do not store full credit card details on our own servers. We may have access to limited transaction information (such as payment status or partial card details) for purposes such as payment verification or refunds.
7. Third-Party Services
Third-party providers collect, use, and disclose your information only to the extent necessary to perform their services.
Some providers may be located in different jurisdictions. By using our services, you acknowledge that your information may be subject to the laws of those jurisdictions.
We are not responsible for the privacy practices of third-party websites or applications.
8. Security
We take reasonable precautions and follow industry best practices to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction.
While no method of transmission over the internet or electronic storage is completely secure, we work with reputable service providers that implement appropriate security measures.
9. Cookies
Our website may use cookies or similar technologies to improve functionality, understand usage, and measure performance.
You may control or disable cookies through your browser settings. Some features of the website may not function properly if cookies are disabled.
We do not respond to “Do Not Track” signals due to the lack of consistent industry standards.
10. Analytics
We may use basic analytics tools to collect anonymous information about website usage, such as page visits and session duration, to help improve our services.
11. Age of Consent
By using this site, you confirm that you are at least 18 years old or the age of majority in your jurisdiction. We do not knowingly provide services to minors.
12. Changes to This Policy
We reserve the right to modify this Privacy Policy at any time. Changes take effect immediately upon posting. Material updates will be clearly indicated on this page.
13. Contact
If you have any questions about this Privacy Policy or would like to access, correct, amend, or delete personal information we hold about you, please contact: